Return/Exchange Policy
Return & Exchange Policy
At Cartsy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Return / Exchange Eligibility
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Products can be returned or exchanged within 7 days of delivery
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Item must be unused, unwashed, and in original condition
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Original tags and packaging must be intact
Non-Returnable Items
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Innerwear, accessories, or items marked as non-returnable
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Products purchased during clearance sales
How to Initiate a Return / Exchange
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Contact us at support@cartsyy26@gmail.com within 7 days
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Share your order ID and reason for return/exchange
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Our team will guide you through the process
Refunds
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Refunds are processed after quality inspection
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Refund amount will be credited to the original payment method
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Processing time: 5–7 business days
Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear images.
